Lessons in this course must be completed in order. Once you have completed a lesson you can move on to the next lesson in the course. There are 10 lessons in this course to complete.

Once you have completed a lesson you are able to come back to it at any time for review.

Click the lesson below to get started.

Lessons

1. Proactive F&I Process – Intro

Steps to completion:  Watch the entire video lesson Click the "Complete Lesson" button Wait for the "Congratulations" message Click the arrow ➝ link in the bottom right to move to the next lesson.

2. PREPARE – Early Involvement

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

3. PREPARE – Proactive Interview – Part 1

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

4. PREPARE – Proactive Interview – Part 2

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

5. PREPARE – Menu Preparation

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

6. PREPARE – Five Minute Menu

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

8. PRESENT – Menu Building Blocks 1-4

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

9. PRESENT – Menu Building Blocks 5-7

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

10. PRESENT – Menu Presentation

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

11. DELIVER – Changing Their Point of View

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

12. DELIVER – Cost Too Much

Length: 3 minutesComplexity: Standard

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

13. DELIVER – Take My Chances

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

14. DELIVER – Quality Car

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

15. DELIVER – Short Term Cash Buyer

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

16. DELIVER – Friend Is A Mechanic

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

17. DELIVER – Three Cars Option

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

18. DELIVER – Do I Have To Get It Today?

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

19. DELIVER – High Mileage Presentation

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

20. DELIVER – Fixed vs. Variable Payment Plan

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

21. DELIVER – Selling Intangibles

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…