Proactive Phone Skills Course
You must first complete Introduction to the Proactive Selling System before taking this course.
Lessons in this course must be completed in order. Once you have completed a lesson you can move on to the next lesson in the course. There are 22 lessons in this course to complete.
Once you have completed a lesson you are able to come back to it at any time for review.
Click the lesson below to get started.
Lessons
1. Phone Skills Intro
2. Phone Skills Basics
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
3. Most Common Mistakes Part 1
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
4. Most Common Mistakes Part 2
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
5. Proactive Methodology – Most Common Reasons
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
6. Proactive Methodology – Benefit Request
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
7. The Road to an Appointment – 9 Steps
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
8. The Road to an Appointment – Steps 1-3
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
9. The Road to an Appointment – Step 4
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
10. The Road to an Appointment – Steps 5-7
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
11. The Road to an Appointment – Steps 8-9
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
12. The Road to an Appointment – Putting it All Together
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
13. What’s Next?
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
14. Advanced Methodology
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
15. Advanced Methodology – Pre-Owned
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
16. Advanced Methodology – New Vehicle
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
17. Follow Up Calls – The Next Step
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
18. Follow Up Calls – 5 Things To Do Before You Call
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
19. Follow Up Calls – Structured Voicemail
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
20. Follow Up Calls – Structured Conversation
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
21. Texting Basics
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button
22. Tracking for Success
Steps to completion: Watch the entire video lesson Click the “Complete Lesson” button