Lessons in this course must be completed in order. Once you have completed a lesson you can move on to the next lesson in the course. There are 22 lessons in this course to complete.

Once you have completed a lesson you are able to come back to it at any time for review.

Click the lesson below to get started.

Lessons

1. Phone Skills Intro

Steps to completion:  Watch the entire video lesson Click the "Complete Lesson" button Wait for the "Congratulations" message Click the arrow ➝ link in the bottom right to move to the next lesson.

2. Phone Skills Basics

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

3. Most Common Mistakes Part 1

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

4. Most Common Mistakes Part 2

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

5. Proactive Methodology – Most Common Reasons

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

6. Proactive Methodology – Benefit Request

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

7. The Road to an Appointment – 9 Steps

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

8. The Road to an Appointment – Steps 1-3

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

9. The Road to an Appointment – Step 4

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

10. The Road to an Appointment – Steps 5-7

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

11. The Road to an Appointment – Steps 8-9

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

13. What’s Next?

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

14. Advanced Methodology

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

15. Advanced Methodology – Pre-Owned

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

16. Advanced Methodology – New Vehicle

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

17. Follow Up Calls – The Next Step

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

19. Follow Up Calls – Structured Voicemail

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

20. Follow Up Calls – Structured Conversation

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

21. Texting Basics

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…

22. Tracking for Success

Steps to completion:  Watch the entire video lesson Click the “Complete Lesson” button Wait for the “Congratulations” message Click the arrow ➝ link in the bottom right to move to the next…